Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to all purchases made through the Hayes Madison website (hayesmadison.com). By placing an order, you agree to be bound by these terms.
Last Updated: May 24, 2026
1. Acceptance of Terms
By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Return & Refund Policy.
2. Product Information
We make every effort to accurately describe our products and provide up-to-date information. However, we do not warrant that product descriptions, pricing, or other content on our website is accurate, complete, or error-free. In the event of an error, we reserve the right to correct it and update your order accordingly, or cancel your order and issue a full refund.
3. Orders and Payment
- Orders are processed upon receipt of full payment.
- We accept various payment methods, which may vary by location. Customers are responsible for verifying which payment methods are available in their region.
- All prices are listed in USD unless otherwise specified.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
4. Processing and Shipping
- Processing time: 1-3 business days
- Shipping time: 3-7 business days (depending on location)
- Shipping origin: Orders are shipped directly from our supplier located in China.
- Shipping times are estimates and not guaranteed. We are not responsible for delays caused by customs, weather, or carrier issues.
5. Returns and Cancellations
Please refer to our separate Return & Refund Policy for complete details regarding returns, exchanges, and refunds.
6. Limitation of Liability
- Hayes Madison is not responsible for loss or damage during shipping if tracking information confirms delivery to the address provided by the customer.
- Customers are responsible for providing accurate shipping information. Address errors must be reported within 24 hours of placing an order.
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
- Our total liability for any claim related to your order shall not exceed the amount you paid for the product.
7. Intellectual Property
All content on our website, including but not limited to text, images, logos, graphics, and design elements, is the property of Hayes Madison and is protected by U.S. and international copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.
8. Customer Service and Complaints
Complaints or concerns may be submitted in writing to info@hayesmadison.com. We strive to respond to all inquiries within 5 business days.
9. Privacy
Your use of our website and services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Modifications to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.
11. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of the State of [State to be determined], United States, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, or in the state or federal courts located in [Location to be determined].
12. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13. Contact Information
For questions regarding these Terms & Conditions, please contact us at:
Hayes Madison
[Address to be determined]
Email: info@hayesmadison.com